Thank you for stopping by! I honestly do hope that you will find something in my shop that you will love. Here’s a few of my policies. For more information, please do get in touch.
Commissions:
I would be delighted to produce a commission for you! I require a 50% non-refundable deposit with remainder of balance & relevant postage or customs fees to be paid upon completion and before order is posted or delivered.
For commissions, I require at least two good quality reference photos but no more than ten. When you place an order for a commission with me, you can expect a preliminary sketch and I allow for two amendments before charging an additional £10 per amendment.
As commissions are made to order and custom, I unfortunately can’t accept returns or refunds unless your painting is faulty in which case I would request photos and for it to be returned to me before I refund.
Returns / Refunds:
I really do hope that you will love your items! Standard returns policy of 14 days applies. If your item does arrive faulty or damaged I would kindly request photos and for your item to be returned to me before I am able to process a refund. For further information regarding this or anything else, don’t hesitate to contact me, I’m more than happy to help! For more information on refunds and returns please click here.
Shipping
I send my UK orders via Royal Mail, and offer free shipping on orders of £15 and over. Please allow 3-5 business days from when you get confirmation that your order has been shipped. Shipping times may vary at different times with Royal Mail.
I’m currently looking into worldwide shipping, if you see something you’d like but are outside of the UK, please do get in touch and I’d be happy to help!
Privacy Policy
When you contact me or order from me, your information will be stored digitally on password protected devices.
You can withdraw or change your consent at any time by contacting me via email at hello@colzo.art. If you are subscribed to my mailing list, you an simply unsubscribe using the link in your email.
Please note that all processing of your data will cease once you have withdrawn consent, but will not effect any personal data that has already been processed prior to this point.
